Items that don't arrive as advertised
If you receive an item that is broken or not as advertised, it can be returned for a full refund. Hardysteele can also issue a partial refund, as agreed upon between you and the Seller. Within 72 hours of receiving the item, click "Mark as Received" OR "Accept or Reject Item" on the swap page, then "No, Not as Advertised", and explain your dispute.
Once a dispute is opened and determined to be legitimate,
- Negotiate a partial refund with the Seller. Once you've both agreed to it in messaging, we'll apply the refund to your card. This is the recommended option, as it saves the Buyer the hassle of returning the item.
- Return the item to the Seller for a full refund. You will be provided a prepaid return shipping label if it's determined that the item is not as advertised.
Ultimately, Hardysteele is a community and Sellers are typically eager to work with Buyers to make things right.
Note: The order becomes nonrefundable as soon as you have approved the sale or 72 hours after the item has arrived at your address-- whichever comes first. The order also becomes nonrefundable once the item has been used.
Items that do arrive as advertised
If the item is as advertised and the Buyer has determined that it’s not for them, then the Seller is not obligated to accept a return but has the option to do so. If the item is ultimately returned, the Buyer will be refunded the cost of the item, but they will not be refunded the cost of shipping. The cost of return shipping will also be withheld from the refund amount. For this reason, Hardysteele generally recommends that the Buyer list the item for sale in their locker.
Alternatively, buyers have the option to purchase Seel Return Assurance at checkout. Seel grants buyers no-questions-asked returns within 7 days of their item being delivered.
